Procedure

When you request a refund, it must be made in writing (email) to the Student Experience Team. All requests should be emailed to help@ploty-oploceni.com

• A full refund is only available within a 10-day cooling-off period. A cooling-off period only applies to students who have not accessed their student portal or completed any assessments or units of competency.

You will not be entitled to a refund if.

• You fail to complete all or any part of your course by the Course Expiry Date (unless prior arrangements have been made with HRETC); or
• HRETC terminates your enrolment on the grounds of misconduct.

  • Misconduct can be, but is not limited to, evidence of plagiarism and/or threatening/abusive behaviour towards HRETC staff or contract assessors.  

For students who fall ill or are injured to the extent that they can no longer continue with their training and assessment. These refunds require the student to provide a supporting Medical Certificate/s to HRETC.

For students who can no longer undertake the course due to compassionate grounds or extenuating circumstances, these refunds are considered on a case-by-case basis and require supporting documentation. These refunds are at the discretion of the HRETC CEO or RTO Operations Administrator and may be negotiated on an individual case-by-case basis.

An SOA will be provided to the student for all Units of Competency that have successfully completed if they withdraw from the training. The issued Units of Competency on the SoA will be deducted from the total amount being refunded.

All written requests for refunds will be actioned within 14 days of receipt and will be paid to the payer, by the same method as the initial payment was made.

*Please note: No refunds apply to those students who have signed up to a Payment Plan with EzyPay